Case Study: Greene County 911 achieves faster, more connected emergency response with Tyler Technologies Enterprise CAD

Greene County 911 cuts dual-county emergency response times in half with Tyler Technologies

Greene County 911, the emergency services center for a New York county with significant tourist traffic, was struggling with an end-of-life computer aided dispatch (CAD) system. Their challenges included unsupported software, no mobile or GIS capabilities, and difficult communication with neighboring counties and their own first responders, which slowed emergency response.

The vendor, Tyler Technologies, implemented its Enterprise CAD solution. This provided mobile capabilities for field units, enhanced real-time mapping, and enabled CAD-to-CAD interoperability with neighboring Ulster County. The results included cutting response times for dual-county emergencies in half, reducing dispatcher keystrokes by 5-10 per transmission, and transforming communication into a two-way street, significantly improving situational awareness and efficiency.

Greene County 911