Case Study: Goochland County achieves faster, more transparent permitting with Tyler Technologies

Goochland County processes 52% of permits online with Tyler Technologies

Goochland County, a growing community in Virginia, faced challenges with its outdated, paper-based permitting and licensing system. Manual processes led to lengthy delays, a lack of transparency, and an inability to meet resident demands for online services. To achieve its goals of sustainable growth and improved customer experience, the county sought a modern enterprise platform and selected solutions from Tyler Technologies.

Tyler Technologies implemented its Enterprise Permitting & Licensing solution, Civic Access portal, and Payments application. This provided online application submission, 24/7 status tracking, and digital fee payments for residents and contractors. The results were significant, with 52% of permits submitted online and over $76,000 in fees processed digitally. The solution saved staff hours per week on manual tasks and cut inspection scheduling time from 90 minutes to just 30 minutes daily, enabling the county to grow gracefully.

Goochland County