Case Study: Glynn County Clerk of State Court achieves 60% faster traffic citation processing with Tyler Technologies' Electronic Citations

Glynn County Clerk - Customer Case Study

Glynn County Clerk of State Court in Georgia faced a growing backlog as a manual traffic citation process—officers writing tickets by hand, staff deciphering handwriting and assigning case numbers—took two to four weeks before constituents could pay or appeal. Pandemic-related limits on in-person court operations, population growth without matching staff increases, and concerns about officer distraction and safety made an electronic solution essential.

The county partnered with police and IT to implement Tyler’s Electronic Citations integrated with Enterprise Case Manager, enabling officers to capture citation data digitally in about half the time and upload it to the court within hours. Automatic case numbering, fewer data-entry errors, and faster access to payment links (generally within 24 hours) shortened citation processing by roughly 60%, improved data accuracy to the state, and boosted efficiency and safety for staff and officers.

Glynn County Clerk

Brenda Boone-Cove

Brenda Boone-Cove