Case Study: Glen Carbon improves citizen service and efficiency with Tyler Technologies

Glen Carbon improves citizen service for about 13,000 residents with Tyler Technologies

The Village of Glen Carbon, a municipality in Illinois, faced the challenge of serving a generationally diverse population with limited staff resources while maintaining high citizen service standards. To address this, they partnered with Tyler Technologies, utilizing their integrated ERP Pro software suite alongside other solutions like Utility Access and Notify.

The solution from Tyler Technologies provided a centralized, government-centric platform that improved operational efficiency and enabled multiple service channels. This allowed Glen Carbon to successfully navigate the COVID-19 crisis by encouraging electronic payments and remote interactions, leading to increased adoption of these methods across all age groups. The results included freed staff time for enhanced citizen service and a more cohesive, efficient government operation prepared for future demands.