Case Study: Fulton County achieves faster, more consistent court document processing with Tyler Technologies AI automation

Fulton County cuts time to acceptance by 8-12% with Tyler Technologies

Fulton County, Georgia, faced the challenge of managing growing court caseloads with limited resources. Their goal was to modernize processes dating back 60 years to build a more efficient and trustworthy Clerk's Office. To address this, they partnered with vendor Tyler Technologies to implement AI and automation solutions, including Document Automation, to intelligently process high-volume court documents.

The solution from Tyler Technologies involved embedding AI directly into clerk workflows to automate the acceptance of filings across two distinct courts. This rules-based system, built with guardrails for oversight, processed over 83,000 documents, reclaimed over 5,400 staff hours, and reduced administrative work by 5-10%. The results included a more scalable, accurate, and transparent process that improved public trust and set a new statewide benchmark for court operations.

Fulton County