Case Study: Montana Department of Revenue Property Assessment Division boosts field productivity and cuts travel costs with Tyler Technologies' Orion and Tyler Verify

Front Office and Mobile Device Integration Results in Efficient Field Operations

The Montana Department of Revenue Property Assessment Division, responsible for assessing roughly 1,020,000 parcels across 147,200 square miles, faced a major operational challenge: appraisers routinely drove long distances to access and update records, managing about 7,500 parcels per appraiser amid unreliable wireless coverage. The division sought to increase ROI and workload efficiency without sacrificing accuracy or quality.

Partnering with Tyler Technologies, the division integrated Orion with Tyler Verify’s Mobile Office and deployed 120 tablets so appraisers could check data in and out of the central database, work offline in the field, and sync updates when connectivity allowed. This solution increased properties assessed per day, virtually eliminated paperwork, reduced costly round trips to the office (cutting fuel costs and carbon emissions), and improved overall productivity and data accuracy.

Montana Department of Revenue Property Assessment Division

Dan Absher

Montana Revenue Services