Case Study: Franklin County Auditor’s Office improves property data access and transparency with Tyler Technologies Enterprise Assessment & Tax

Franklin County Auditor’s Office modernizes property access with Tyler Technologies, serving 41 million annual page views

The Franklin County Auditor’s Office, serving a large population in Ohio, faced challenges with its aging legacy software, which struggled under high demand for accurate property data from over 438,000 properties. To modernize its systems and enhance transparency and service, the county turned to its long-term vendor, Tyler Technologies, to implement the Enterprise Assessment & Tax CAMA and Enterprise Assessment & Tax Public Access solutions.

Tyler Technologies collaborated closely with the county to deploy a fully-customized, integrated solution that replaced the old property search site. This modernized system improved GIS mapping, public data access, and internal workflows. The results included a more reliable and user-friendly public site, a measurable decline in public records requests, and increased operational efficiency for county staff, allowing them to focus better on taxpayer needs.