Case Study: Palm Beach Gardens achieves modernized permitting and streamlined data migration with Tyler Technologies

Florida City Shares its Best Tech Deployment How-To Ideas

Palm Beach Gardens, a fast-growing city in north Palm Beach County, needed to modernize permitting and development services to support a large, long-term housing project and rising demand for online government services. The challenge centered on adopting a new enterprise permitting system while managing complex data migration (including GIS conversion from Google Earth to Esri), coordinating stacked condo parcel addresses, and securing internal and public buy-in through effective change management.

The city implemented Tyler Technologies’ Enterprise Permitting & Licensing with GIS integration and mobile functionality, engaging subject-matter experts, IT, Tyler specialists, and Esri to plan data migration and redesign workflows. That coordinated approach produced a smoother rollout, higher user adoption and satisfaction, more efficient processes, and increased departmental work capacity to support modern online civic planning.

Palm Beach Gardens

Niki Spencer

Senior Business Analyst