Case Study: City of Grovetown achieves streamlined, real-time financials and enhanced citizen engagement with Tyler Technologies' ERP Pro

ERP Pro Workflow Automation Enhances Overall Productivity

The City of Grovetown, Georgia (pop. 16,885) faced rising operational strain from an outdated, unsupported legacy accounting system that required manual, duplicate data entry, couldn’t interface with its utility payments site, and delayed payment posting up to 48 hours. These limitations created errors, paper-heavy processes, poor transparency for residents, and hindered the city’s ability to scale services as the community grew.

Grovetown implemented Tyler’s cloud-enabled ERP Pro and the My Civic app, gaining real-time, integrated financial transactions and anytime/anywhere access to records. The move eliminated redundant manual work, improved utility billing accuracy and resident access to accounts and payments, boosted customer satisfaction and civic engagement, and provided a scalable platform to support the city’s future needs.

City of Grovetown

Kristal Singletary

Staff Accountant