Case Study: Erie County Recorder’s Office improves records access and efficiency with Tyler Technologies Enterprise Records Management

Erie County Recorder’s Office boosts eRecordings 20% with Tyler Technologies

The Erie County Recorder's Office, a county government in Ohio, faced challenges with outdated records management software from a vendor that had stopped investing in the product. Seeking a stable partner to digitize operations and improve public access, they turned to Tyler Technologies and implemented its Enterprise Records Management solution.

Tyler Technologies provided flexible workflow software that allowed staff to configure individual workstations, hand documents back to constituents immediately, and offer public access via kiosks and online. This solution reduced staff time and mailing costs, increased eRecording volume by 20%, and ensured records were accessible immediately after a disaster via Tyler's SaaS platform.

Erie County Recorder’s Office