Case Study: Large Federal Agency achieves streamlined legal case management with Tyler Technologies

Enabling Strict Oversight, Distributed Access, and Ongoing Flexibility

The Large Federal Agency’s legal affairs office needed a better way to manage more than 35,000 active matters across 500 staff members in multiple regional offices. Previously relying on paper files and spreadsheets, the agency needed a secure, unified case management system that could support strict oversight, distributed access, and timely legal responses. Tyler Technologies’ Application Platform was selected to help manage the agency’s 16 practice areas.

Tyler Technologies implemented the solution in three phases, centralizing case data, building on-demand reporting, and adding active dashboards for management. The result was faster visibility into caseloads, improved collaboration across offices, and the flexibility to add rules and updates as needs changed. With secure web access and better resource tracking, Tyler Technologies helped the agency monitor cases more effectively and support ongoing operational performance.