Case Study: El Paso County Criminal Justice Coordination Department improves pretrial efficiency with Tyler Technologies

El Paso County Criminal Justice Coordination Department boosts accuracy by 40% with Tyler Technologies

El Paso County Criminal Justice Coordination Department faced significant challenges in managing its high pretrial caseloads with manual, paper-based processes. These time-consuming methods, handling over 15,000 assessments annually, led to errors, inefficient reporting, and left staff with little time for meaningful client interactions. To modernize its approach and improve client outcomes, the department partnered with Tyler Technologies, implementing their Enterprise Supervision solution.

The solution from Tyler Technologies automated pretrial assessments, forms, and reporting, which increased data accuracy by 40% and eliminated manual errors. Automated reminders saved officers approximately 20 hours per week, allowing them to focus on client support. This streamlined, integrated system fostered better collaboration among justice partners and enabled more effective remote check-ins for clients. As a result, El Paso County transformed its case management into a client-optimized process that supports a holistic continuum of care.