Case Study: El Cajon, California streamlines permitting and citizen services with Tyler Technologies

El Cajon resolves most public work tickets within 48 hours with Tyler Technologies

Tyler Technologies helped the city of El Cajon, California, modernize its outdated, inefficient permit application process. The city needed a digital solution to manage permitting, licensing, and inspections, increase staff efficiency, and enable online citizen engagement, a need that became critically urgent with the onset of the COVID-19 pandemic.

The solution from Tyler Technologies, centered on Enterprise Permitting & Licensing, Civic Access, e-Reviews, and the My Civic app, was launched rapidly. This allowed all permits to be submitted and paid for online, enabling business continuity during lockdowns. Results include quicker plan reviews, the ability for residents to track applications and download permits online, and the resolution of most public work tickets submitted via the app within 48 hours. Tyler Technologies' implementation also provided enhanced management reporting capabilities.