Case Study: Columbia County achieves efficient, cost-saving online benefits enrollment with Tyler Technologies' Munis Employee Self Service

Efficient Benefits Enrollment with Munis Employee Self Service

Columbia County Board of Commissioners in Evans, GA — a county government with about 902 employees — struggled with a time-consuming, paper‑heavy open enrollment process: two HR staff spent three weeks entering and reconciling benefits data, a temporary worker was hired annually, and employee communications and accuracy suffered. The County needed a more efficient, accurate and employee‑friendly solution.

The County implemented Tyler’s Munis Employee Self Service, working closely with Tyler and internal IT/HR teams to customize the system, run pilots and provide hands‑on training and enrollment support. The result: faster, more accurate enrollments with automatic payroll transfers, reduced HR time and paper use, measurable cost savings and ROI, and empowered employees who can make better informed benefits decisions while HR shifts to a consultative role.

Columbia County

Elizabeth McBurney

Assistant Human Resources Manager/Benefits Manager