Case Study: City of Lake Forest achieves GIS-integrated cross‑department collaboration and 40% more online inspection requests with Tyler Technologies' EnerGov

Easier Processes for Staff and Public

The City of Lake Forest, California, a rapidly growing community in southern Orange County, faced a major planning challenge: rezoning nearly 838 acres and preparing for a projected 15% population increase. Departments relied on disparate, manual systems and spreadsheets, creating information silos and inefficiencies despite a mature GIS platform the city wanted to leverage.

Lake Forest implemented Tyler Technologies’ EnerGov, integrating it with their GIS and deploying community development modules, mobile apps, and a Citizen Access Portal. The solution centralized real-time data and workflows, broke down departmental barriers, enabled mobile field work, reduced redundant data entry, and increased online inspection requests to over 40%, allowing the city to absorb more than a 20% year-over-year rise in permit activity with minimal staff increases.

City of Lake Forest

Hannah Shin-Heydorn

Management Services Director