Case Study: Douglas County Sheriff’s Office improves officer safety and data accuracy with Tyler Technologies

Douglas County Sheriff’s Office improves public safety across 844 square miles with Tyler Technologies

The Douglas County Sheriff’s Office was using an outdated public safety software system that lacked mobile capabilities, an open database, and NIBRS-compliant reporting. This led to inefficient manual reporting, data inconsistencies, and officers relying heavily on radios and physical travel to file reports or access information. To modernize, they selected Tyler Technologies' Enterprise Public Safety suite.

By implementing Tyler's integrated solution, including Enterprise CAD and the Shield Mobile App, the agency achieved NIBRS compliance, eliminated redundant data entry, and enabled mobile field reporting. Results included increased officer safety through automatic alerts, more time spent in the field, enhanced mapping with geo-verification, and improved dispatcher awareness via automatic vehicle location.

Douglas County Sheriff’s Office