Case Study: City of Moreno Valley, California achieves expedited $4.8M reimbursements and 90% labor savings with Tyler Technologies' New World ERP

Delivering lasting community impact through cost-saving solutions

The City of Moreno Valley (Riverside County, CA; pop. 214,000; 631 employees) faced a sudden COVID-19 emergency that required rapid, coordinated support for vulnerable residents, staff, and local businesses. Parks & Community Services and other departments launched wellness calls, drive-through food distributions, mask/hand-sanitizer campaigns, and the MoVal Meals program, and needed a way to track expenditures and staffing across 150+ accounting funds and 10 departments.

Using Tyler Technologies’ New World ERP (Project Accounting) and eSuite, staff set up project accounts two days before the local emergency declaration to capture costs across 15+ projects. The system tracked over $7 million and documented $4.8 million in qualifying reimbursements, cut an estimated 90% of manual labor hours for accounting, and produced well-documented claims that expedited state reimbursement.

City of Moreno Valley, California

Dori Lienhard

Enterprise Systems Administrator