Case Study: DeKalb County achieves timely, accurate tax billing with Tyler Technologies’ Enterprise Assessment & Tax

DeKalb County bills 10,000+ parcels and more than $2 million with Tyler Technologies

DeKalb County, Georgia, faced a significant challenge when integrating a new city within its limits. This integration created complications for assessment valuations and tax billing, impacting over 10,000 taxpayers. The county needed to apply taxes and disburse bills to the new city without disruption while navigating an existing assessment freeze against a millage reduction, all under a tight deadline. To address this, DeKalb County collaborated with vendor Tyler Technologies and its Enterprise Assessment & Tax solution.

Working with Tyler Technologies, the county developed a tactical script that overwrote frozen values with current assessed values within the Enterprise Assessment & Tax system. This adjustment allowed for the accurate calculation of the district millage equivalent, enabling the promised tax reduction. The solution was implemented swiftly, allowing the county to pass its state digest meeting and distribute tax bills on time without needing a temporary order. This success ensured over 10,000 properties received their promised tax savings and the new city successfully billed more than $2 million in its first year.

DeKalb County