Case Study: Genesee County achieves transparent lead-pipe tracking and resilient public records with Tyler Technologies' Eagle Recorder™

County Provides Essential Records and Transparency for Resilient Community

Genesee County’s Register of Deeds in Flint, Michigan, faced a major records and trust challenge following the Flint water crisis: thousands of incomplete water records and the need to track and verify lead service line repairs for property owners. The county launched a first-of-its-kind annotation initiative to record affidavits of repair on land records, requiring a reliable, scalable solution and strong public transparency to restore confidence.

Partnering with Tyler in 2018, the county implemented Eagle™ to digitize records, customize search notifications that flag properties involved in lead pipe repairs, and streamline secure workflows. The cloud-based system preserved records during a 2019 ransomware attack, enabled cross-office sharing, and supported large-scale annotation work — by February 2020 crews had excavated more than 25,000 service lines, verified over 15,500 copper lines, replaced more than 9,500 lead lines, and produced the first 5,000 notarized affidavits by May 2020 — improving access, accuracy, and public transparency.

Genesee County

Roy Webber

Chief Deputy Register