Case Study: County of El Dorado achieves faster, secure, and streamlined records services with Tyler Technologies' Enterprise Records Management and Records Public Access

County Offers Secure, Modern Experience to Constituents

El Dorado County Recorder‑Clerk’s Office (El Dorado County, CA), a 14‑person county government serving about 191,185 residents, struggled with outdated software and paper‑based workflows that forced in‑person visits, long lines, frequent system errors and slow, error‑prone processes—marriage licenses could take 45–60 minutes—and raised security concerns.

The county implemented Tyler’s Enterprise Records Management and Records Public Access for online filings, five in‑office self‑service kiosks, workflow dashboards, cross‑training and IT‑grade security. Daily recordings rose from 250 to 450, marriage license processing time fell to 15–30 minutes, data entry and paper storage needs dropped, staffing costs declined by 24% even as volume nearly doubled, and repurposed space now generates marriage‑room revenue—delivering faster, more secure constituent service.

County of El Dorado

Janelle Horne

Recorder-Clerk