Case Study: County of Sonoma saves time and improves accuracy with Tyler Technologies’ Enterprise Records Management

County of Sonoma saves 18.5 hours with Tyler Technologies digital signatures

The County of Sonoma faced a challenge with its manual process for issuing over 3,200 marriage licenses annually. Physical signatures from staff were prone to omissions, causing legal delays for couples and requiring time-consuming corrections. To eliminate this risk, Sonoma County turned to a solution from Tyler Technologies using its Enterprise Records Management software.

Tyler Technologies implemented a system using secure, password-protected digitized signatures for staff. This solution significantly reduced errors and saved time. The successful pilot program in Sonoma County, which saved an estimated 18.5 staff hours annually, led the state of California to authorize digitized signatures for marriage licenses statewide. Tyler Technologies' solution provided greater accuracy, efficiency, and customer service.

County of Sonoma