Case Study: County of San Luis Obispo achieves 60% faster permit processing with Tyler Technologies Enterprise Permitting & Licensing

County of San Luis Obispo cuts permit processing time by 60% with Tyler Technologies

The County of San Luis Obispo, a California county government, faced significant challenges after extensive internal customization of its permitting software, leading to an unreliable system, inconsistent processes, and poor data flow. To address this, the county partnered with Tyler Technologies, utilizing its Enterprise Permitting & Licensing solution and Assist program for expert support.

Tyler Technologies implemented a strategic re-configuration of the software back to vendor-recommended best practices, providing dedicated guidance and change management support. This solution enabled electronic plan reviews and paperless processes. As a result, Tyler Technologies helped the county reduce overall permit processing times by 60%, improve efficiency for staff and applicants, and retire 28 on-premises servers by moving to the cloud.

County of San Luis Obispo