Case Study: Peoria County Clerk’s Office achieves streamlined operations and rapid historical records digitization with Tyler Technologies' Eagle records solution

County Focused on Working Smarter and Digitizing Historical Records

Peoria County’s Clerk’s Office in Illinois faced a major transition after a referendum merged the recorder’s duties into the clerk’s office. With a small staff and dissatisfaction with its legacy records system—especially poor remote access for title companies—the county needed to consolidate staff across floors, cross-train on new responsibilities, replace outdated software, and accelerate a slow-moving historical digitization effort that had only yielded five years of scanned records over eight years.

The county implemented Tyler’s Eagle records-management and citizen self-service tools and partnered with US Imaging to scan over two million pages. Flexible workflows, eRecording, and Eagle’s Historical Index sped processing (documents are available in minutes), reduced staffing needs (from about 10 to 4 for recordings), and put more than 20 historical indexes online for remote access. eRecording now handles about 25% of filings with room to grow, and staff report improved efficiency and responsive vendor support.

Peoria County Clerk’s Office

Mike Deluhery

Chief Deputy