Case Study: Muskegon County Clerk’s Office achieves secure cloud records and expanded community outreach with Tyler Technologies

County Expands Outreach With a Cloud-Based Solution

Muskegon County’s Clerk and Register of Deeds Offices in Michigan faced inefficiencies and security concerns from storing records on-site. With a small staff and a desire to expand community outreach, County leaders chose to move their Enterprise Records Management system to the cloud to improve data protection and operational agility.

By migrating to Tyler’s cloud solution—featuring multi-layered security, 24/7 monitoring, nightly backups, and removal of on‑premises server management—the county freed IT resources and experienced a seamless cutover. The change enabled expanded outreach (including a program that has delivered nearly 300 birth certificates to shelter residents and partnerships with local service providers), added Fraud Notify alerts for constituents, and ensured quick, uninterrupted access to records after a recent office move.

Muskegon County Clerk’s Office

Karen Buie

Muskegon County Clerk’s Office