Case Study: Commonwealth of Massachusetts achieves transparent, accessible public finances and 86% lower setup costs with Tyler Technologies

Commonwealth of Massachusetts - Customer Case Study

The Massachusetts Office of the Comptroller partnered with Tyler Technologies to create CTHRU, a public financial transparency platform designed to give residents on-demand access to payroll and spending data and to hold officials accountable. The challenge was to replace a costly, seven‑year legacy system with an accessible, searchable, and ADA‑compliant solution that could present large volumes of data as clear, interactive visuals for both the public and state staff.

Using Tyler’s Data & Insights SaaS solution, CTHRU launched in under seven months, bringing roughly 21 million transactions online and cutting setup costs by about 86% (the new system cost just 14% of the legacy implementation). The platform delivers automated interactive visualizations, mobile and accessibility features, ongoing dataset additions, and easier records management—driving over 400,000 page views per month with 20% year‑over‑year growth, increased agency participation, and reduced operational and environmental costs.

Commonwealth of Massachusetts

Tom Shack

Comptroller