Case Study: Kent Intermediate School District achieves streamlined, centralized financial operations with Tyler Technologies' Munis

Collaboration and Communication Build Success

Kent Intermediate School District (KISD), an Educational Service Agency in Grand Rapids, Michigan serving 20 local public districts with about 1,000 employees and a $230M budget, adopted Tyler Technologies’ Munis to create operational efficiencies. Their main challenge was training all users, developing cross-module experts, and sharing Munis knowledge and best practices across local and statewide districts.

KISD assigned staff to master specific Munis modules, built a continuous improvement program and user-led trainings, and then offered shared business services—processing payroll for five districts and accounts payable for four—using Munis features like workflow approvals, Tyler Content Manager (TCM), imports/exports and personnel actions. The result: centralized, consistent processes, reduced paper and staffing needs, smoother audits, faster troubleshooting, and broader collaboration and knowledge transfer across the region and state.

Kent Intermediate School District

Stephanie Weese

Director, Fiscal Services, KISD