Case Study: Cobb County, Georgia streamlines online filing and returns with Tyler Technologies SmartFile

Cobb County streamlines 15,000 annual returns with Tyler Technologies

Cobb County, Georgia, a long-time client of Tyler Technologies, faced challenges in managing over 15,000 paper business personal property returns annually. Their manual processes created opportunities for error, wasted paper, and strained both staff and constituents. The county sought to optimize operations and provide a more modern, digital service, building upon their existing use of Tyler's iasWorld platform.

Tyler Technologies implemented its SmartFile solution within the iasWorld system to enable online filing. This allowed property owners to file digitally, eliminating manual data entry and paper handling for staff. The solution automated processes, drastically reduced errors, and saved significant time for both employees and taxpayers. As a result, Cobb County significantly reduced its paper reliance and call volume during filing season, setting a benchmark for digital efficiency that other counties in Georgia have followed.

Cobb County, Georgia