Case Study: Clayton County achieves easier business licensing and higher revenue with Tyler Technologies

Clayton County's Business Licensing Tech Sets the Bar High

Clayton County, Georgia needed a better way to manage business licensing because its old process made applications, fee calculations, renewals, and code enforcement difficult for staff and businesses. With Tyler Technologies’ Enterprise Permitting & Licensing, plus Payments and related Tyler solutions, the county sought a more configurable, online system to handle complex licensing categories and reduce errors.

Tyler Technologies implemented a digital licensing workflow that automated renewals, online payments, and late-fee calculations, while also separating commercial and home-based businesses for better enforcement. The result was faster, easier license processing, simplified fee collection, and improved accuracy; Clayton County processed 4,400 business license renewals in 2022 and gained a more efficient, scalable licensing operation.

Clayton County

Jeremy Tisdell

Business Licenses Manager