Case Study: Clackamas ESD strengthens security and cuts IT workload with Tyler’s cloud-based School ERP Pro

Clackamas ESD improves backend support response time by 20% with Tyler Technologies

Clackamas Education Service District (Clackamas ESD), a regional K-12 education support organization in Oregon, faced operational inefficiencies and cybersecurity concerns with its on-premises Tyler School ERP Pro software. The IT team spent excessive time on manual maintenance and server management, while the on-site system introduced security vulnerabilities and increased costs for backups and antivirus protection.

Tyler Technologies migrated Clackamas ESD's system to a cloud-based version of School ERP Pro. This solution eliminated manual patching and upgrades, improved system security, and enabled faster support access. The results included a 100% reduction in monthly overtime for maintenance, the elimination of costs for off-site backup storage and disaster recovery infrastructure, and a 20% improvement in backend support response and resolution times from Tyler.

Clackamas Education Service District (Clackamas ESD)