Case Study: City of Des Moines achieves streamlined maintenance, better cost control, and reduced paperwork with Tyler Technologies' Munis Work Orders and Field Sheet

City streamlines maintenance with Munis Work Orders & Field Sheet Mobile App

The City of Des Moines, Iowa (population ~215,000), faced inefficient, paper-based facility maintenance processes despite existing Munis financial systems. Staff relied on rudimentary ticketing that required manual time and materials entry, causing errors and poor visibility into labor, parts, inventory and costs; the city wanted electronic workflow, faster communication, and less paper.

Des Moines implemented Munis Work Orders and the Field Sheet mobile app, training departments in staged rollouts and adding a preventive maintenance program. Within a year they moved to fully electronic work orders across more than 20 departments, tied purchases and capital assets to work orders, gained accurate cost tracking and reporting, improved responsiveness and control, and reduced paper-based errors.

City of Des Moines

Justin Armatis

ERP Systems Manager