Case Study: Troy, Alabama achieves $112,000 in new revenue and 10,841 hours saved with Tyler Technologies' Incode

City of Troy - Customer Case Study

The City of Troy, Alabama faced new state reporting and transparency requirements but was hampered by an outdated, siloed accounting environment—ten separate systems with limited user access—making timely financial reporting and interdepartmental decision-making difficult. City leaders determined they needed a fully integrated solution to provide up-to-date data to all staff and meet regulatory demands.

Troy implemented Tyler Technologies’ Incode suite—phased across Accounts Payable, General Ledger, Utility Billing, Payroll, Permits and Business Licenses—creating a shared database and streamlined workflows. The city added eBill and online payments, cut license processing from two months to one week (growing licensed businesses from 2,300 to 3,300 and generating an estimated $95,000), and improved collections and transparency. Overall results include $112,000 in new revenue, an estimated 10,841 hours saved (about $130,000 in projected savings), reduced bad debt, and a more efficient, collaborative organization.

Troy, Alabama

Alton Starling

City Clerk and Treasurer