Case Study: City of Temecula, California improves permitting efficiency with Tyler Technologies Enterprise Permitting & Licensing

City of Temecula cuts permit wait times by 75% with Tyler Technologies

The City of Temecula, California sought to improve staff efficiency and citizen service by breaking down departmental silos and modernizing its permitting processes. To achieve this, the city partnered with Tyler Technologies to implement their Enterprise Permitting & Licensing solution.

Working closely with Tyler Technologies, Temecula utilized additional training and support through the vendor's Assist Program. The solution provided greater visibility and communication, leading to citizens spending 75% less time waiting and staff spending 30% less time processing each permit. This resulted in a 24- to 48-hour faster turnaround time from plan submission to approval.