Case Study: City of Temecula achieves 24–48-hour faster permit approvals, 100% virtual permitting, and 75% paper reduction with Tyler Technologies (EnerGov)

City of Temecula - Customer Case Study

The City of Temecula, California, faced growing population, tourism, and business demands that its outdated, paper‑reliant permitting and licensing systems could not support. As part of a 20‑year Quality of Life Master Plan, city leaders needed responsive, citizen‑friendly online services and flexible technology to sustain economic growth and maintain high service standards—needs that became urgent during the COVID‑19 shutdowns.

Temecula implemented Tyler EnerGov with cross‑departmental ownership, deploying a Citizen Self Service portal, electronic plan review, virtual inspections, and paperless workflows. The results: permit turnaround improved by 24–48 hours, the city went 100% virtual in four days, staff managed higher permit and license volumes (16% and 52% annual increases) without adding headcount, paper use fell 75%, and more than 12,000 users now access services online.

City of Temecula

Michael Heslin

Director of IT & Support Services