Case Study: City of St. Petersburg achieves paperless operations and 60% lower vendor payment costs with Tyler Technologies

City of St. Petersburg - Customer Case Study

Seguin, Texas — a municipality of about 30,000 with roughly 450 employees — struggled with a legacy AS/400 system and paper-heavy processes across HR, payroll, budgeting, purchasing and reporting. Time sheets, leave requests, budget submissions, requisitions and vendor payments were manual and slow, creating inefficiencies that didn’t meet the needs of a growing city.

Seguin implemented Tyler Technologies’ Incode ERP (including Employee Self‑Service, utility billing modules and Tyler Content Manager) to centralize finance, HR and utility operations and integrate everything with the general ledger. The city dramatically reduced paper (eliminating 2.5 five‑drawer file cabinets), cut reporting time in half, shortened requisition turnaround from two days to about 20 minutes, and reduced vendor payment activity and costs by roughly 60%, while improving budget visibility and payroll processing.

City of St. Petersburg

James Corbett

Codes Compliance Director