Case Study: City of San Bernardino achieves improved public safety and seamless data sharing with Tyler Technologies' New World solution

City of San Bernardino - Customer Case Study

The San Bernardino Police Department, serving a city of about 205,000 in Southern California, faced rising crime and an aging public-safety system that lacked modern records management, field reporting and data-sharing capabilities while carrying high maintenance costs. The department also wanted a true partner rather than a typical vendor to help modernize operations and improve officer effectiveness.

San Bernardino selected Tyler Technologies’ New World public safety and ERP solutions on a 10-year subscription to replace its CAD, Records, Mobile, Corrections and Fire systems. The integrated platform delivered seamless data flow from CAD to mobile to records, enabled predictive policing from consolidated data, saved staff time with instant access to mission-critical information, and established a strong vendor relationship with ongoing training and support—proving reliable even under extreme call volumes.

City of San Bernardino

Jarrod Burguan

Chief