Case Study: City of Saco, Maine enhances data security and productivity with Tyler Deploy

City of Saco boosts overnight upgrades and eliminates downtime with Tyler Technologies

The City of Saco, Maine, faced challenges in efficiently managing software updates for its municipal systems, which were disruptive to citizen services and required extensive coordination with its vendor, Tyler Technologies. The city needed a modern solution to gain control over the timing of upgrades to enhance productivity and data security without impacting business operations.

Tyler Technologies implemented its Deploy solution, a self-service upgrade tool that allowed Saco’s IT team to perform updates independently on their own schedule. This resulted in eliminated downtime, increased productivity by enabling overnight upgrades, and a more reliable experience for citizens accessing services. The vendor's tool provided the city with a trustworthy and flexible system that improved overall IT operations.

City of Saco, Maine