Case Study: City of Rancho Cordova achieves faster, more efficient permitting and licensing with Tyler Technologies

City of Rancho Cordova cuts wrong application submissions by 76% with Tyler Technologies

The City of Rancho Cordova, California, faced challenges with an outdated, paper-based permitting and licensing system that was inefficient for staff and frustrating for citizens, often resulting in incorrect applications. To modernize operations and improve citizen engagement, the city selected Tyler Technologies and implemented its Enterprise Permitting & Licensing solution.

Tyler Technologies deployed a cloud-based system featuring an online public portal and a Decision Engine tool to guide users. This solution dramatically reduced incorrect application submissions by 76%, registered over 5,000 users, and enabled 38% of licenses to be purchased online, saving time for staff and providing 24/7 accessibility for citizens.