Case Study: City of Raleigh scales permitting and payments with Tyler Technologies

City of Raleigh launches animal permit tracking in 2 months with Tyler Technologies

The City of Raleigh, North Carolina faced the challenge of quickly implementing a new Dangerous Wild Animal Ordinance while also managing water service plan reviews for its neighboring merger communities. To address these unique administrative needs, the city turned to vendor Tyler Technologies and its Enterprise Permitting & Licensing solution.

Tyler Technologies' solution creatively leveraged the existing Professional License module to track animal registrations within a tight two-month deadline. The implementation of the eReviews application also streamlined the plan review process for merger communities. The results included a new system launched three days ahead of schedule, a reduced administrative workload, and more efficient transactions for citizens, who could now make payments online anywhere. Tyler Technologies provided a scalable system that minimized the need for costly future upgrades.

City of Raleigh, North Carolina