Case Study: City of Pharr modernizes utility billing and expands self-service payments with Tyler Technologies ERP Pro

City of Pharr boosts online payments to 33% with Tyler Technologies

The City of Pharr, a municipality in Texas, faced challenges in managing its 23,000 utility accounts due to highly manual processes, which created long in-person wait times and limited payment options for residents. To modernize its operations, the city worked with vendor Tyler Technologies to implement its ERP Pro system and the Utility Access portal.

By implementing Tyler Technologies' ERP Pro and a self-service portal, the city automated billing and provided residents with 24/7 online account access. The results were significant, with 30% of all utility accounts registered online, a 33% rate of online payments, and a 50% reduction in the time required to complete monthly billing cycles, which freed staff for more proactive customer engagement.

City of Pharr