Case Study: City of Pasadena streamlines payments and reconciliation with Tyler Technologies Payments

City of Pasadena boosts online payments 70% with Tyler Technologies

The City of Pasadena faced a decentralized payment environment with multiple disconnected processors, causing inefficient operations and a frustrating experience for residents who were required to make payments in person. To address this challenge, the city partnered with Tyler Technologies to implement its Payments platform, aiming to consolidate payments and enable online options integrated with Tyler's Enterprise ERP.

Tyler Technologies implemented its Payments solution, which integrated directly with the city's existing Enterprise ERP system. This eliminated third-party complexity and automated reconciliation. The results included a 70% increase in user adoption within eight months, over 1,200 online transactions per month reducing in-person traffic, and dramatically reduced manual workload for staff, providing leadership with real-time financial reporting.

City of Pasadena