Case Study: City of Palm Springs eliminates paper and reduces office visits with Tyler Enterprise Permitting & Licensing

City of Palm Springs cuts office foot traffic 48% with Tyler Technologies

The City of Palm Springs, California faced challenges with cumbersome, paper-based permitting processes and disparate software systems across eight departments. This manual approach wasted staff time, frustrated residents with a lack of transparency, and diminished trust in local government. To address this, Palm Springs turned to Tyler Technologies and implemented their Enterprise Permitting & Licensing solution.

Using Tyler's Enterprise Permitting & Licensing, the city digitized workflows, enabling online permit applications and tracking. This solution eliminated paper submissions by 100% and broke down departmental silos. The measurable results were significant, including a 48% reduction in office foot traffic and staff time savings. Tyler Technologies' software provided accurate, consistent data across departments, improving internal efficiency and resident relations.