Case Study: City of Newark, Delaware improves community engagement and employee efficiency with Tyler Technologies

City of Newark, Delaware saves time and reduces errors with Tyler Technologies

The city of Newark, Delaware, faced challenges in providing round-the-clock information access to its community and streamlining error-prone, manual HR processes for its 250 employees. To enhance transparency and operational efficiency, the city turned to connected solutions from vendor Tyler Technologies, including the My Civic app and Employee Self Service portal.

Tyler Technologies implemented its My Civic app, branded as AskNewarkDE, to give residents a central information hub, and its Employee Self Service portal to empower staff to manage their own benefits. This solution increased community transparency and freed staff from answering routine inquiries. It also significantly reduced data entry errors and staff time spent on manual open enrollment tasks, while encouraging higher employee benefit participation.