Case Study: City of Milledgeville achieves higher collections, 50–75% fewer cutoffs and 80% less paper with Tyler Technologies' Incode and Tyler Notify

City of Milledgeville - Customer Case Study

The City of Milledgeville, Georgia — a community of about 20,000 that hosts three colleges — struggled with a paper‑based, binder-driven utility billing system that created storage headaches, frequent service cutoffs (as many as ~500/month), overtime for meter readers, and difficulty reaching a transient student population and residents during emergencies.

By implementing Tyler Technologies’ Incode Utility Billing and Tyler Notify automated messaging, the city moved to an electronic database and automatic phone alerts for courtesy notices, penalties and cutoffs. The results: roughly 80% less paper, more storage space, higher collections and revenue, average monthly cutoffs down 50–75% (e.g., 580 to 190), reduced meter‑reader overtime, and faster, more reliable citizen and emergency notifications.

City of Milledgeville

Patti Rushin

Finance Department Manager