Case Study: City of Marco Island rebounds faster after Hurricane Irma with Tyler Technologies’ Enterprise Permitting & Licensing

City of Marco Island handles 11,000 permits in a year with Tyler Technologies

The City of Marco Island faced a significant challenge when Hurricane Irma struck in 2017, causing permit volumes to more than double and overwhelming its outdated, paper-based permitting system. The city had already identified the need to modernize and selected Tyler Technologies' Enterprise Permitting & Licensing solution to digitize processes and improve efficiency even before the disaster.

Tyler's solution provided online permitting, digital plan reviews, and a public portal, which proved critical for disaster recovery. The implementation allowed the city to handle the unprecedented permit load efficiently, avoided office overcrowding, and provided transparency for citizens and insurance adjusters. Tyler's technology, including GIS integration, streamlined workflows and improved productivity, enabling Marco Island to rebound stronger from the hurricane.

City of Marco Island