Case Study: City of Marco Island achieves real-time field efficiency and reduced paperwork with Tyler Technologies' Enterprise Permitting & Licensing mobile apps

City of Marco Island - Customer Case Study

The City of Marco Island, Florida (population ~18,000) needed to modernize its code enforcement and inspection processes. Heavy paper traffic, inefficient back-office communications, and limited field efficiency made it hard for a small inspection staff to respond quickly and manage high permit volumes.

Marco Island implemented Tyler Technologies’ Enterprise Permitting & Licensing with Inspections Mobile and Code Enforcement Mobile on iPads (EnerGov), giving inspectors real-time access to schedules, documents, GIS maps and the ability to reschedule or reassign work in the field. The result: reduced paperwork and travel, faster response times, greater workflow control, increased productivity, and improved customer service.

City of Marco Island

Lisa Loewer

Customer Service Supervisor, Building Services Department, City of Marco Island