Case Study: City of Madison achieves secure, efficient payments with Tyler Technologies Payments

City of Madison doubles online utility payments with Tyler Technologies

The City of Madison faced significant security and efficiency challenges with its legacy payment processor, including PCI compliance risks and disconnected systems for taxes and utility billing. To address this, the city partnered with Tyler Technologies to implement Tyler's Payments platform integrated with its Enterprise ERP solution.

By deploying Tyler's Payments platform, Madison created a unified, secure online payment portal for residents. This solution led to over 50% of utility customers adopting autopay, more than doubling online payment volume, and saving hundreds of labor hours annually. Tyler Technologies enabled faster reconciliation, improved cash flow, and provided a modern, compliant payment experience for the community.

City of Madison