Case Study: City of Little Rock, Arkansas achieves faster, smarter resident services with Tyler Technologies Gov2Go

City of Little Rock, Arkansas boosts resident satisfaction to 92% with Tyler Technologies

The City of Little Rock, Arkansas, partnered with Tyler Technologies to modernize its government services and create a unified, resident-first experience. The challenge was to reduce frustrating handoffs between agencies and modernize 15 executive department websites with common features and functionality.

Tyler Technologies implemented its Gov2Go platform, revamping the state website and adding over 300 services. This solution led to a dramatic drop in calls answered by representatives, from over 7,000 to just over 4,000, as a new chatbot now handles 13,000 questions monthly. Nearly 500,000 residents now use Gov2Go for critical tasks, and the support team maintains a 92% average satisfaction rate.

City of Little Rock, Arkansas