Case Study: City of Des Moines streamlines maintenance and improves cost control with Tyler Technologies' Enterprise Asset Management and Enterprise Service Requests

City of Des Moines streamlines maintenance for 20+ departments with Tyler Technologies

The City of Des Moines, a municipal government, had successfully integrated its data and reduced paper use with Tyler Technologies' Enterprise ERP and Content Manager. However, its facilities staff still relied on an inefficient, paper-based ticketing system for service requests, which was prone to errors and lacked real-time tracking for labor and costs. The city needed a dynamic solution to streamline workflow and communication.

Tyler Technologies implemented its Enterprise Service Requests and Enterprise Asset Management solutions, integrated with the existing ERP. This provided a mobile platform for field staff via Field Sheet Mobile and established a preventive maintenance program. The results gave over 20 departments the ability to create and monitor electronic work orders, leading to vastly improved cost control and management reporting. Tyler Technologies' solution provided the data needed to support important business decisions and created a more responsive, efficient process.

City of Des Moines