Case Study: City of Clemson improves utility service efficiency with Tyler Technologies ERP Pro

City of Clemson cuts utility processing time by 80% with Tyler Technologies

The city of Clemson faced significant operational strain each fall when manually processing utility connections and disconnections for over 1,000 college students. This in-person process caused long customer lines, required extensive overtime, and failed to meet modern expectations for online services. To address this, Clemson partnered with Tyler Technologies to implement a digital solution using Tyler's ERP Pro platform, specifically its online Utility Access portal.

Tyler Technologies' solution enabled customers to apply for services, upload documents, and pay deposits online via the portal. This centralized data within ERP Pro, connecting billing and finance for improved efficiency. The city reported an 80% reduction in data entry time, a 75% decrease in foot traffic, and the elimination of overtime for these processes. Customer satisfaction increased as residents gained convenient, modern service options, allowing the utility staff to focus on personalized customer interactions.

City of Clemson