Case Study: City of Cedar Park achieves faster utility payments and shorter wait times with Tyler Technologies’ Incode Utility Billing Online Payments

City of Cedar Park reduces manual payment processes by 44% with Tyler Technologies

The City of Cedar Park, Texas, faced significant challenges due to rapid population growth, which led to long wait times, crowded offices, and an overwhelming workload for its utility billing staff. To address this, the city partnered with vendor Tyler Technologies, implementing their Incode Utility Billing Online Payment solution.

Tyler Technologies' online payment system allowed citizens to pay bills 24/7, drastically reducing foot traffic and manual processing. The solution reduced manual payment processes by 44 percent, saving significant time for staff and improving customer service efficiency for the city.

City of Cedar Park, Texas